essential services for the hearing house

As we prepare for the anticipated changes New Zealand will face with the spread of coronavirus, we want to assure clients and families of The Hearing House that we are committed to keeping you safe and prepared. We will do the best we can in the changing circumstances.  We assure you we will monitor events and update our communication and processes.  We have a communication strategy in place and will provide ESSENTIAL SERVICES.  Be well, stay safe and reach out as needed.  
 
The ESSENTIAL SERVICES The Hearing House will provide include:
 
1) Aiming to keep everyone “on the air” and hearing with well-functioning technology
You can contact Cochlear Australia & New Zealand to replace parts under warranty or to purchase direct (see below). Med-El and Advanced Bionics users should contact The Hearing House directly.
We can send parts not under warranty from clinic stock and make plans for delivering.
2) Providing information about who to contact if there is a medical concern, such as a swollen or infected surgery site. Our clinic phone will be monitored during business hours.
3) Making teleconferencing available for therapy or emergency audiology consultations.
 
At Level 2 status:
 
Those over 70 years of age, either clients or people accompanying them, are not to come to The Hearing House.  Those who have other immune-compromised health conditions should also not come in.  Of course, social distancing and good hygiene must be observed.
Contact THH during normal business hours if you should not come in. We will help you with your needs and provide ESSENTIAL SERVICES.
 
At Level 3 status:
 
Travel limited meaning you come to The Hearing House ONLY if there are no other alternatives to complete ESSENTIAL SERVICES.  All consultations will be carried out by phone or teleconference.
 
At Level 4 status:
 
Stay at home. The Hearing House is closed. ESSENTIAL SERVICES will be accomplished through phone and teleconferencing only.
 
To contact The Hearing House
By phone: 0800 254 7836 toll-free or 09 579 2333
By email: For adults, email AdultCI@hearinghouse.co.nz
For children, email PaediatricCI@hearinghouse.co.nz 
 
In addition to phone communication, The Hearing House has access to Skype, Facetime, Zoom and Messenger.  Those who have iPhones or iPads can use Facetime.  Those with Android devices should have access to all the other conferencing tools. Call or email to request a video conference.
 
Communicating with Cochlear or Setting up a Cochlear Account
 
The Cochlear Youtube channel and the support website have a lot of great information on a number of topics:
https://www.cochlear.com/au/en/home/ongoing-care-and-support/device-support/nucleus-family 
https://www.youtube.com/channel/UCSqEEW9xo_J3tIR86xQlgYA
 
If you have not already, set up an account at Cochlear https://mycochlear.com
 
By phone: Cochlear toll free phone 0800-444-819 (10:00-5:30)
By email: customerservice@cochlear.com
 
Clients with Med-El and Advanced Bionics devices can access troubleshooting information and make direct purchases from the websites
 
Med-El 
https://au.shop.medel.com/
 
Advanced Bionics 
nzinfo@advancedbionics.com